Privacy Policy

Relovisa.co (collectively, "Relovisa", "we", "us", or "our") has created this privacy policy to demonstrate our commitment to protecting your privacy and personal information. This document explains how we collect, use, and protect any information that you share with us while using our services. Our privacy policy works in conjunction with our Terms of Service and other official documents to create a complete picture of how we handle your data.

Understanding Our Information Collection

Information You Share With Us

When you choose to use our services, you may provide us with various types of information. This includes your name and email address when you register for an account, contact details for communication purposes, and payment information when making purchases. We also collect information when you:

• Purchase or register to use our services
• Sign up through integrated services like Google
• Contact our customer support team
• Make payments or update billing information
• Register for special offers or events
• Participate in our community discussions
• Share comments on our website

Information We Collect Automatically

Our systems automatically gather certain information as you use our services. This includes:

• Technical details from your web browser or mobile device
• Log data including your IP address and browser settings
• Information about which pages you visit and how you interact with them
• Response times and download information
• Details about how you navigate through our service

We may also collect publicly available information about you from social media platforms you use while accessing our services. Additionally, we gather non-personally identifiable information such as demographic data to help improve our services.

Information From Other Sources

We sometimes receive information about our users from trusted partners, including:

• Business partners who help provide our services
• Technical service providers who support our infrastructure
• Payment processors who handle transactions
• Analytics providers who help us understand usage patterns
• Search information providers who help optimize our service

Cookie Usage

We utilize cookies to enhance your experience on our platform. These small text files help us distinguish you from other users and understand how you use our service. Our separate Cookie Policy provides detailed information about how we use these tools and what control you have over them.

Age Requirements and Restrictions

Our services are specifically designed for users who are 16 years of age or older. We take this requirement seriously and will close any account if we discover the user is under 16 years old. This policy exists to protect young users and comply with data protection regulations.

How We Use Your Information

Primary Uses

Your information helps us:

• Provide better, more personalized services
• Process your payments and manage your account effectively
• Communicate important updates and changes
• Respond to your support requests
• Maintain platform security
• Meet our contractual obligations
• Send relevant service information

We specifically use your information to ensure our content appears in the most effective way on your device and to maintain smooth communication about billing and account management.

Analytics and Service Improvement

We analyze collected data to:

• Understand and enhance our services
• Test new features and improvements
• Measure how well our services perform
• Research user behavior and preferences
• Create better user experiences
• Generate anonymous statistical information

Information Sharing and Disclosure

Working with Service Providers

We carefully select third-party service providers who help us deliver our services. These partners may include:

• Technical infrastructure providers who keep our services running
• Payment processors who handle financial transactions
• Analytics services that help us understand user behavior
• Customer support tools that help us assist you
• Marketing services (only with your explicit consent)

Legal and Business Requirements

There are circumstances where we may need to share your information:

• During a business sale or merger
• To comply with legal obligations
• To protect our rights or the rights of others
• To prevent fraud or abuse
• In response to valid legal requests from authorities

Your Data Rights

Control Over Your Information

You maintain significant control over your personal information. You can:

• Request access to your personal data
• Ask for corrections to inaccurate information
• Export your data for your own use
• Delete your account and associated data
• Opt out of marketing communications
• Withdraw previous consent for data processing

Data Retention Practices

We keep your information for as long as necessary to provide our services and comply with legal obligations. This typically means:

• Maintaining data while your account is active
• Keeping records for legal compliance
• Retaining information for security purposes
• Storing data to prevent fraud
• Holding information for up to 9 months after account closure

Refund Policy

Relovisa.co provides refunds for specific services according to the following conditions:

Money-back Guarantee Services

For services where we explicitly offer a money-back guarantee, clients can receive a full refund of service fees if they have:

• Strictly followed all instructions and recommendations provided by our consultants
• Submitted only legitimate and authentic documents
• Complied with all applicable legal requirements

Consultation Services

For individual consultations, refunds are provided only when:

• The client can demonstrate dissatisfaction with the consultation quality
• There is clear evidence of consultant error or misinformation
• The issue is reported immediately after the consultation

Exclusions and Limitations

Our refund policy does not cover:

• Document translation costs
• Certification expenses
• Notary and apostille fees
• Services specifically marked as non-refundable
• Cases involving fraudulent or illegal documentation
• Services terminated by the client before completion

Processing and Timeframes

Approved refunds are processed within two weeks of approval. For marketplace services and special offers, different refund terms may apply as specified on the respective service pages.

Service Termination

Relovisa.co reserves the right to terminate services without refund in cases of:

• Submission of fraudulent documents
• Violation of terms of service
• Client-initiated early termination
• Non-compliance with legal requirements

Data Storage and Security

Where We Store Your Data

We primarily store personal information in the European Union through secure cloud infrastructure and our own servers. To provide our services globally, we may need to transfer and access this information from various locations worldwide. We ensure that any such transfers comply fully with applicable data protection laws.

Security Measures

We implement comprehensive security measures including:

• Advanced encryption protocols
• Strict access controls
• Regular security audits
• Industry-standard protective measures

International Data Transfers

When we transfer data outside the European Union, we ensure proper protection through:

• EU Model Clauses
• Adequate protection determinations
• Appropriate safeguards and security measures

Google API Services Compliance

When handling information received through Google API Services, we strictly adhere to Google's API Services User Data Policy, including all Limited Use requirements.

Updates to Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will notify users by email where appropriate. This policy was last updated on January 29, 2025.

Contact Us

For any questions or concerns about your privacy and data protection, please reach out to us at privacy@relovisa.co. We take all privacy inquiries seriously and will respond promptly to your concerns.